Terms & Conditions
SMS Text Messaging Terms
Gmaids offers text messaging from (214) 997-6918. By checking the SMS consent box on our online estimate form at https://www.gmaids.com, or by texting START to (214) 997-6918, you agree to receive text messages from Gmaids, including promotional offers and discounts, appointment reminders, service updates, booking confirmations, and customer support.
Message frequency: promotional messages up to 4 per week; appointment, service, and support messages vary based on your bookings and conversations with us. Message and data rates may apply. Consent is not a condition of purchase.
Reply HELP for assistance, or contact us at (214) 997-6918 or support@gmaids.com. Reply STOP at any time to opt out; you will receive one confirmation message and no further texts.Carriers are not liable for delayed or undelivered messages.
See our Privacy Policy at https://www.gmaids.com/privacy-policy‍
Message frequency: promotional messages up to 4 per week; appointment, service, and support messages vary based on your bookings and conversations with us. Message and data rates may apply. Consent is not a condition of purchase.
Reply HELP for assistance, or contact us at (214) 997-6918 or support@gmaids.com. Reply STOP at any time to opt out; you will receive one confirmation message and no further texts.Carriers are not liable for delayed or undelivered messages.
See our Privacy Policy at https://www.gmaids.com/privacy-policy‍
General Terms & Conditions
Here are a few suggestions that will help prepare your home to be cleaned. Following these few tips will help you get the most “clean” out of your clean:
1. Picking up household items that may be lying around such as dirty laundry, toys, dishes, etc. If your home is tidy and clutter free ; we will be able to do more of the good scrubbing clean. Cleaning and decluttering aren’t mutually inclusive. The more time your cleaner has to spend on picking up items; the less time they have for the actual clean.
2. Leaving out fresh linens on each bed that needs to be changed. By doing this, your cleaner will know to change your bed linens. Your cleaner will not feel comfortable going through your personal closets/drawers to find clean sheets.
3. Picking up any important documents such as insurance paperwork, bank statements, or bills to ensure they don’t get misplaced. We don’t want to mistakenly throw them away, etc. Placing them in a secure spot will also protect your privacy.
4. Securing valuables such as jewelry and loose cash. While all our employees are vetted and we’ve never had an issue; we’d prefer to not have such items lying around.
5. Securing pets if they are not comfortable with other people in the home. All of our cleaners are great with pets but if your pets are not comfortable, then putting them in their crate or another room will ensure everyone’s safety.
6. Clearing sink of any dishes. Dishes are very time consuming. We do not mind doing this task but it does take away time from the actual task at hand.
1. Picking up household items that may be lying around such as dirty laundry, toys, dishes, etc. If your home is tidy and clutter free ; we will be able to do more of the good scrubbing clean. Cleaning and decluttering aren’t mutually inclusive. The more time your cleaner has to spend on picking up items; the less time they have for the actual clean.
2. Leaving out fresh linens on each bed that needs to be changed. By doing this, your cleaner will know to change your bed linens. Your cleaner will not feel comfortable going through your personal closets/drawers to find clean sheets.
3. Picking up any important documents such as insurance paperwork, bank statements, or bills to ensure they don’t get misplaced. We don’t want to mistakenly throw them away, etc. Placing them in a secure spot will also protect your privacy.
4. Securing valuables such as jewelry and loose cash. While all our employees are vetted and we’ve never had an issue; we’d prefer to not have such items lying around.
5. Securing pets if they are not comfortable with other people in the home. All of our cleaners are great with pets but if your pets are not comfortable, then putting them in their crate or another room will ensure everyone’s safety.
6. Clearing sink of any dishes. Dishes are very time consuming. We do not mind doing this task but it does take away time from the actual task at hand.
Cancellation Notice
We know plans can change, so we’ve designed a cancellation policy that accommodates our customers while supporting reliable schedules for our cleaning teams.
Scheduling & Cancellation Policy
If you need to cancel or reschedule this appointment, please contact us as soon as possible to avoid late fees:
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• 3+ days’ notice: No charge
• 24–48 hours’ notice: $50 per assigned cleaner
• Less than 24 hours’ notice, same-day cancellation, or lockout: Full service rate applies.
Should you have any questions, please feel free to reach out to us via phone, text, or email (214) 997-6918, support@gmaids.com
Tipping – is greatly appreciated but not required. A Suggested tipping range is 10 to 20% of the fee, but again is not required. Call our office if you wish to add tipping to your credit card payments.
Payment – Payment is due at the time of service.  If you fail to provide timely payment, we will request a credit card number to be held for backup payment. Â
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Rate Increases – We reserve the right to raise our rates at any time, but clients will be notified 30-60 days prior.  You will be given advance notice of any price increase.
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Quality Control – Our quality control system is interactive and dependent upon your feedback and communication to function. We need your input on the overall experience and quality you are receiving so that we may address issues that are important to you. Usually changing services will not eliminate a problem since we are all in the “human” business.  We will correct or address any issue we are made aware of. Our employees take great pride in the work they do and want to be informed when you are disappointed with a service.  Please use our Quality Software system each time your home is cleaned. Those feedback emails are key to ongoing communication with our office and your cleaners.
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Ideal Cleaning Setting – The ideal cleaning situation is when no one is home.  Since this is not always possible, please eliminate as many distractions as possible so our employees can work uninterrupted.  Try to schedule your cleaning day when there will be the fewest  people at home.  Please secure and keep children in other areas as we are working with equipment and products that may not be safe for children.
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Pets – We love them! But please secure any pet that may be a threat.  Also, we do not clean up after sick pets or pet accidents.
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Broken Items – If something is broken by our technician(s), the following conditions apply.
Scheduling & Cancellation Policy
If you need to cancel or reschedule this appointment, please contact us as soon as possible to avoid late fees:
‍
• 3+ days’ notice: No charge
• 24–48 hours’ notice: $50 per assigned cleaner
• Less than 24 hours’ notice, same-day cancellation, or lockout: Full service rate applies.
Should you have any questions, please feel free to reach out to us via phone, text, or email (214) 997-6918, support@gmaids.com
Tipping – is greatly appreciated but not required. A Suggested tipping range is 10 to 20% of the fee, but again is not required. Call our office if you wish to add tipping to your credit card payments.
Payment – Payment is due at the time of service.  If you fail to provide timely payment, we will request a credit card number to be held for backup payment. Â
‍
Rate Increases – We reserve the right to raise our rates at any time, but clients will be notified 30-60 days prior.  You will be given advance notice of any price increase.
‍
Quality Control – Our quality control system is interactive and dependent upon your feedback and communication to function. We need your input on the overall experience and quality you are receiving so that we may address issues that are important to you. Usually changing services will not eliminate a problem since we are all in the “human” business.  We will correct or address any issue we are made aware of. Our employees take great pride in the work they do and want to be informed when you are disappointed with a service.  Please use our Quality Software system each time your home is cleaned. Those feedback emails are key to ongoing communication with our office and your cleaners.
‍
Ideal Cleaning Setting – The ideal cleaning situation is when no one is home.  Since this is not always possible, please eliminate as many distractions as possible so our employees can work uninterrupted.  Try to schedule your cleaning day when there will be the fewest  people at home.  Please secure and keep children in other areas as we are working with equipment and products that may not be safe for children.
‍
Pets – We love them! But please secure any pet that may be a threat.  Also, we do not clean up after sick pets or pet accidents.
‍
Broken Items – If something is broken by our technician(s), the following conditions apply.
Note:
• Sometimes breakage occurs when there are “booby traps”.  Those are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case by case basis.  We cannot take responsibility for “booby traps”.  Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets, or clear wet bar shelves).
- Sometimes breakage occurs when there are “booby traps”.  Those are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case by case basis.  We cannot take responsibility for “booby traps”.  Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets, or clear wet bar shelves).
- We will pay up to $100 per broken item, when value is verifiable. Â Please move expensive figurines or glassware to a location we do not clean or have us skip that area completely if you do not wish to accept the risk.
- In some cases, we will have the broken item repaired by a professional restoration company.  Breakage values over $25 must be verified before replacement or reimbursement will be authorized.  Please save the broken item for our inspection. Broken items  must be reported within 24 hours of occurrence or discovery.
Bio-Hazard – Our cleaning technicians’ safety and health is of the utmost importance to us, so we ask for you to let us know if there are any potential biohazard situations. These can include mold, rodent or bug infestations of any kind, or human or pet urination or feces. If a bio-hazard situation is evident, our technicians will not be able to service your home and you will be charged the full rate of cleaning.
Follow up service cannot be performed until documentation is presented showing the situation has been resolved.Time of Service – It’s very difficult to commit to an exact arrival time (apart from first thing in the morning) because of our ever-changing schedule and the fact that we don’t finish cleaning each home at an exact time. We service homes between the hours of 8:00 am and 5:00 pm. And will strive to beat your home within a two-hour window of the estimate given to you.Entry to your home – We offer 3 entry options to choose from:
Follow up service cannot be performed until documentation is presented showing the situation has been resolved.Time of Service – It’s very difficult to commit to an exact arrival time (apart from first thing in the morning) because of our ever-changing schedule and the fact that we don’t finish cleaning each home at an exact time. We service homes between the hours of 8:00 am and 5:00 pm. And will strive to beat your home within a two-hour window of the estimate given to you.Entry to your home – We offer 3 entry options to choose from:
- The Customer may opt to be home to allow access to their home the day of the service. Please prepare for your cleaner to arrive. If no one is home, or our technicians are turned away for any reason, you will be charged half the service price for that day.
- The Customer provides a key, garage door opener or code to gain access to the home.
We offer 3 entry options to choose from:The customer may opt to be home to allow access to their home the day of the service. Please prepare for your cleaner to arrive. If no one is home, or our technicians are turned away for any reason, you will be charged half the service price for that day.
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The customer provides us code combos for digital locks/keypad or grant remote access.
You have the option to purchase a lockbox to place a key inside and provide Gmaids with the passcode.
If the key is not in the lockbox or the code does not work when the technicians arrive, the Customer is responsible for the lockout fee amounting to the full service rate.
‍NOTE: If the Customer chooses to leave a door unlocked or place a key under a mat or in another unsecured place for the technicians to gain entry, Gmaids will not be held liable for damages or theft to the Customer’s home. - Customers can purchase a lockbox to place a key inside and provide Gmaids with the passcode.
If the key is not in the lockbox or the code does not work when the technicians arrive, the Customer is responsible for the lockout and a cancellation fee of half the price of that day’s service will be charged to the credit card on file. NOTE: If the Customer chooses to leave a door unlocked or place a key under a mat or in another unsecured place for the technicians to gain entry, Gmaids will not be held liable for damages or theft to the Customer’s home.
Supplies – Our technicians do not carry a toilet brush. We ask each of our clients to please have a toilet brush in each bathroom for the cleaners to use it at your home.
Beds: Two bedding changes are included in your fee and if more are needed it is $10 per bed. NO BUNK BEDS are made
Covenant Agreement Not to Solicit Gmaids Technicians – The Customer acknowledges that Gmaids technicians are trained and educated at the expense of Gmaids so they can perform exceptional services for the Customer. In consideration of that training, education, and service, the Customer agrees not to enter into any agreement for services directly with a Gmaids technician while the technician is employed by Gmaids and/or for a period of 12 months after the technician ceases to be an employee of Gmaids. If the Customer breaches this covenant agreement, the Customer agrees to pay Gmaids a flat fee of $2,500.00 within seven (7) business days.
Entire Agreement – This Agreement constitutes the entire agreement between the Parties to its subject matter and supersedes all prior contemporaneous agreements, representations and understandings of the Parties. No supplement, modification, or amendment of this Agreement shall be binding unless executed in writing by all Parties.
Our guarantee – We want you to be absolutely delighted with the cleaning service!Report any concerns to our office at (214) 997-6918 or to support@gmaids.com within 24 hours after the cleaning service. We will return to clean areas (s) of concern at no cost to you.
Beds: Two bedding changes are included in your fee and if more are needed it is $10 per bed. NO BUNK BEDS are made
Covenant Agreement Not to Solicit Gmaids Technicians – The Customer acknowledges that Gmaids technicians are trained and educated at the expense of Gmaids so they can perform exceptional services for the Customer. In consideration of that training, education, and service, the Customer agrees not to enter into any agreement for services directly with a Gmaids technician while the technician is employed by Gmaids and/or for a period of 12 months after the technician ceases to be an employee of Gmaids. If the Customer breaches this covenant agreement, the Customer agrees to pay Gmaids a flat fee of $2,500.00 within seven (7) business days.
Entire Agreement – This Agreement constitutes the entire agreement between the Parties to its subject matter and supersedes all prior contemporaneous agreements, representations and understandings of the Parties. No supplement, modification, or amendment of this Agreement shall be binding unless executed in writing by all Parties.
Our guarantee – We want you to be absolutely delighted with the cleaning service!Report any concerns to our office at (214) 997-6918 or to support@gmaids.com within 24 hours after the cleaning service. We will return to clean areas (s) of concern at no cost to you.